Square Kitchen Era, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return eligible items under the terms outlined below.
1. Eligibility for Returns
You may return a product if:
- The item is in its original condition, unused, and in its original packaging.
- The return request is made within 5 days from the date of delivery.
- The product is defective, damaged, or incorrect.
- The item was not purchased on final sale or marked as non-returnable.
2. Return Process
To initiate a return:
- Contact our customer support team at info@squarekitchenera.com or call +91 98253 34341 with your order details and reason for return.
- Our team will review your request and provide return authorization if applicable.
- Pack the product securely in its original packaging and ship it to the return address provided.
- Once we receive and inspect the returned item, we will process your refund or exchange within [Insert Number] days.
3. Refund Policy
- Refunds will be issued to the original payment method within 3 days after approval.
- Shipping and handling charges are non-refundable unless the return is due to an error on our part.
- If an exchange is requested, we will ship the replacement product after the returned item is received and inspected.
4. Non-Returnable Items
The following items cannot be returned:
- Used or damaged items not due to our error.
- Perishable or personalized products.
- Items purchased on clearance or final sale.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the item. We will arrange a replacement or refund at no additional cost.
6. Contact Us
For any questions or concerns regarding returns, please reach out to us:
Square Kitchen Era
Email: info@squarekitchenera.com
Phone: +91 98253 34341
We appreciate your business and look forward to serving you again!